One of the biggest downsides to ordering groceries online is not being able to pick out your own produce, and sometimes ending up with bruised or damaged items. Everything in this order was in great shape.
However, I was disappointed that I couldn’t provide instructions for specific items through the app, which would have avoided some minor issues.
Kroger ClickList and Instacart allow shoppers to make specifications, such as “large butternut squash” or “ripe avocado.” I wanted skinless salmon fillets, but didn’t have the option to request that. I needed a large tomato, and ended up getting a small one. These are pretty minor problems, but when you are paying a lot for your groceries and working with recipes that call for specific amounts of ingredients, it can be a frustrating experience not to get what you need.
I later found out, however, that customers can communicate specifications to their Amazon shopper as soon as they get an alert that the order is in the process of being picked.