Robinhood suffers major outage for a second day as outrage builds


  • Robinhood is facing outages and degraded performance for the second day in a row.
  • The popular commission-free stock trading app was offline for nearly all of trading Monday, drawing outrage from users who were locked out of trading as markets made their biggest rally in 12 years.
  • Robinhood apologized for the outage and said service was restored in an email to users Tuesday morning. But by 10 a.m., it was experiencing a major outage again. 
  • Visit Business Insider’s homepage for more stories.

Robinhood is facing a major outage for the second day in a row.

The commission-free stock trading app first faced outages that locked users out of trading for almost all of Monday. Before trading opened Tuesday morning, Robinhood sent users an email apologizing for the downtime and attributing it to issues with its infrastructure, saying the problem had been fixed.

But by 10 a.m. Tuesday, Robinhood was facing another major outage affecting iOS, Android, and Web users, according to its status site

A Robinhood spokesperson confirmed to Business Insider that Tuesday’s outage was caused by the same infrastructure issue that was causing downtime on Monday.

People have voiced increasing outrage with the stock trading app, saying they were locked out of trading while markets made their biggest rally in 12 years on Monday. Markets have surged this week after they fell for several days amid coronavirus fears. 

After their support site began reporting a major outage Tuesday morning, Robinhood acknowledged the downtime in a tweet and said it was working to fix it.

 

In its email to users before trading opened Tuesday, Robinhood said it would compensate customers “on a case by case basis” with billing credits.

“We’re testing through the night, and may observe some downtime as we prepare for Tuesday. We realize we let our customers down, and we’re committed to improving their experience,” Robinhood said in the email.

Angry users have flocked to a Twitter account threatening a class action lawsuit agains the company. The account, called “Robinhood Class Action,” gained more than 5,000 followers as of Tuesday morning.

 





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